Test Book 1 Test KB Knowledge Base - Trace by Truckoom Customer Edition — External Version - 1.0.5 Revision: March 2026  Web Portal Layout Upon logging into your Trace account, you are taken to the startup screen — the main web portal layout. Understanding the layout helps you navigate the platform efficiently. Key Areas of the Web Portal Menu Bar The menu bar provides access to the primary sections of the platform: Tracking, Reports, Charts, Settings, and more. Each section can be accessed with a single click.     Sidebar (Left Panel) The sidebar contains the listing panel for vehicles, drivers, jobs, addresses, geofences, and other configured elements. This panel updates in real time as data changes.     Map Area (Main Panel) The central area displays the live map where all tracked objects are plotted. You can zoom in/out, switch map providers, and click on any vehicle icon to view detailed information. Taskbar (Bottom Panel) The taskbar at the bottom of the screen provides quick-access buttons for adding new records, downloading data, and performing bulk operations.     Tip: You can customize the portal layout including icon size, cluster display, and map type from Settings › General › Company › Map Configuration. User Hierarchy Understanding access levels and organizational structure within the Trace platform. When using the Trace platform, it is essential to first understand the user hierarchy — the various levels of access and permissions granted to different individuals within the system. The basic principle is that a subordinate account cannot have more rights than its parent. It is important to organize this hierarchy before getting started. Primary Users This is the top-level user with the highest level of control and access to the platform. • Company: Uses the software to manage assets, fleets, or workforce — such as transportation, construction, or manufacturing companies. This user can add secondary users and has access to virtually everything available in the purchased plan. Secondary Users (Subusers) Subusers are created by Primary Users to assist with specific tasks and operations. They have limited permissions based on their assigned roles. • Company Subuser: Created by Company to allow employees to manage specific aspects of company operations. Tracking Entities • Object: Any physical asset tracked by the platform — vehicles, goods, machinery, or inventory. Each object has a unique identifier. • Driver: Individuals operating vehicles or equipment whose activities are monitored for safety and efficiency. Edition Note: Driver module is included in Trace Advanced and Trace Premium. The Driver mobile app is exclusively available in Trace Premium. Branch A Branch refers to a physical location or site of a Company (e.g., different offices or warehouses). Multiple branches can be managed within a single Company account. If no branch is defined, one is created automatically using the company name. Branches allow you to organize objects, drivers, and users within a Company into logical sub-units — for example, by city, depot, or department. Create a Branch 1. Log in to your Trace account. 2. Go to Settings › General › Branch. 3. Click the + button on the taskbar. 4. Select the Reseller and Company from the dropdown menus. 5. Enter the Branch Name. 6. Fill in the address details: Country, State, City, Zip Code, and Street. 7. Click Save. Edit a Branch 1. Go to Settings › General › Branch. 2. Double-click on the branch record you wish to edit. 3. Update the relevant fields. 4. Click Save. Note: Deleting a branch is only possible if no objects, drivers, or users are currently assigned to it.   Account Management  Manage Your Account The Manage Your Account section allows users to customize their personal profile, application settings, language preferences, and access linked sub-accounts. Key Features • Change Language — Switch the platform interface language from Settings › My Account. • Set Subuser — Create and manage subuser accounts with specific access rights.     How to Access Account Settings 1. Click on your username/profile icon in the top-right corner. 2. Select My Account from the dropdown menu. 3. Update the relevant fields and click Save.  Change Account Password Keep your account secure by updating your password regularly. Steps to Change Your Password 1. Log in to your Trace account. 2. Click on your profile name or icon in the top-right corner of the screen. 3. Select Change Password from the dropdown menu. 4. Enter your Current Password. 5. Enter your New Password and confirm it in the second field. 6. Click Save to apply the change. Forgot Your Password? If you cannot log in, click the Forgot Password link on the login screen. Enter your registered email address and follow the reset instructions sent to your inbox. Security Tip: Use a strong password of at least 8 characters, combining uppercase letters, numbers, and special characters. Never share your password with others.   Help Desk Details View and use the support contact information configured for your account. The Help Desk Details section displays the support contact information your account administrator has configured. This is the first place to look when you need to reach someone for help with the Trace platform.     What You May Find Here • Support Name — The name of your support contact or team. • Support Email — The email address to write to for assistance. • Support Phone Number — A direct number for urgent issues. • Support Website — A link to a help portal or additional resources. How to Access Help Desk Details 1. Log in to your Trace account. 2. Click the Help or Support icon within the platform (chat button at the bottom of menu bar). 3. Your configured support contact details will be displayed here. Note: If the Help Desk Details appear empty or incorrect, please contact support@truckoom.com to have them updated.   Create a Subuser Account Create subuser accounts with specific roles and permissions. Subusers allow Companies to delegate specific responsibilities to team members with controlled access. The subuser has limited permissions based on what the parent user assigns. Creating a Subuser 1. Go to Settings > General > Company Subuser. 2. Click the ➕ icon on the bottom panel. 3. Select the Branch from the dropdown. 4. Enter Username, Password, and Mobile Number. 5. Choose Object or Object Group to assign vehicle permissions. 6. Optionally enable Security PIN and set Password Recovery Email. 7. Click the Save 💾 icon. Note: After creating a subuser, configure Screen Access and Data Access tabs to control what they can see and do. Screen Access Under the Screen Access tab, use Add New or Copy From Group to assign specific module and screen rights. Copying from a group simplifies assigning identical rights to multiple subusers.     Data Access The My Account tab controls which specific data (objects and branches) the subuser can access.  Private Mode Private Mode allows drivers to temporarily suspend GPS tracking for personal use — for example, during non-work hours or personal errands. When private mode is active, the vehicle's location is not recorded or visible to fleet managers. How Private Mode Works • Drivers activate Private Mode via the Trace Driver Application when beginning personal use. • While active, the vehicle's position is hidden on the live tracking screen and not logged in trip history. • When the driver deactivates Private Mode, normal tracking resumes. • A record is kept showing that Private Mode was active during a time period (without location details). Configuring Private Mode 1. Go to Settings › General › Company or Object. 2. Enable the Private Mode option for the relevant account or object. 3. Set any restrictions such as maximum private mode duration per day. 4. Click Save. Note: Private Mode must be explicitly enabled by the admin before drivers can activate it. It is typically governed by company policy and local privacy laws.   Drivers  To view a detailed video demonstration for driver management, watch this YouTube video. Driver management is available only on Trace Advanced and Trace Premium. Add Driver Register drivers in the Trace platform and assign them to vehicles for monitoring. Edition: The Driver module is available in Trace Advanced and Trace Premium. Steps to Add a Driver 1. Log in to your account. 2. Go to Settings > Driver. 3. Click the ➕ icon. 4. Enter the driver's Name, Mobile Number, Email, and Employee ID. 5. Upload a Profile Photo if required. 6. Set a Username and Password for the driver's app login. 7. Configure the Driver Type (e.g., Driver, Employee). 8. Click the Save 💾 icon.     Bulk Upload To add multiple drivers at once, use the Upload button on the taskbar and follow the bulk upload format. Driver App After creating a driver account, the driver can log in to the Trace Driver App (available on Android and iOS) using their credentials. The Driver App is exclusively available in Trace Premium. Driver Documents & Leave Manage driver documents and leave periods within the Trace platform. Driver Documents You can upload and manage key documents for each driver — such as driving licences, ID proofs, certifications, and medical clearances. Expiry date tracking ensures you receive reminder alerts before documents lapse. How to Upload a Document 1. Go to Settings > General > Driver. 2. Double-click the driver record. 3. Navigate to the Document tab. 4. Click Add New. 5. Select the Document Type from the dropdown. 6. Enter the Document Name, Issue Date, and Expiry Date. 7. Upload the file from your device. 8. Click Save 💾.     Driver Leave Record approved leave periods for drivers so the system can reflect their unavailability for job assignments and reporting. How to Add Driver Leave 1. Go to Settings > General > Driver. 2. Double-click the driver record. 3. Navigate to the Leave tab. 4. Click Add New. 5. Select the Leave Type and enter the Start Date and End Date. 6. Add a reason or note if required. 7. Click Save 💾. Tip: Set up a Reminder Rule for driver document expiry dates so you receive advance notifications — typically 30 or 60 days before expiry.   Eco Driving / Driver Rating The Eco Driving and Driver Rating feature empowers fleet managers to monitor and assess driver performance based on driving behaviour, fuel efficiency, and compliance with safe driving standards. Overview The system evaluates drivers based on multiple factors including: • Harsh Braking — Sudden or aggressive braking events • Harsh Acceleration — Rapid speed increases • Overspeeding — Driving above the configured speed limit • Idling — Engine running without vehicle movement • Fuel Efficiency — Actual vs. average fuel consumption • Harsh Cornering — Abrupt lane changes or turns How to Access Eco Driving Report 1. Log in to your Trace account. 2. Navigate to Menu › Reports › Eco Driving / Driver Rating. 3. Select the date range and the objects or drivers to evaluate. 4. Review the driver rating scores and breakdown by event type. Driver Score Each driver is assigned a score (typically out of 100). A higher score indicates safer and more fuel-efficient driving. Managers can use this data for coaching, incentives, or compliance reporting.  Manage DVIR (Driver Vehicle Inspection Report) The DVIR module enables drivers to conduct and submit pre-trip and post-trip vehicle inspection reports through the Trace Driver Application, ensuring regulatory compliance and early detection of vehicle defects. DVIR Overview A DVIR captures the inspection status of all critical vehicle components such as brakes, lights, tires, mirrors, horn, and fluid levels. Drivers complete the inspection checklist on their mobile device and sign off digitally. How to Set Up DVIR Templates 1. Go to Settings › General › DVIR Template. 2. Create a template by adding inspection categories and items. 3. Assign the template to specific objects from the Object settings. Viewing DVIR Records 1. Go to Settings › General › Manage DVIR. 2. Filter by company, branch, object, or date range. 3. Review submitted inspection reports, defect items, and driver signatures. 4. Download reports as needed for compliance records. Compliance Note: In many jurisdictions, DVIR records must be retained for a minimum period. Check your local regulations for specific requirements.   Vehicles & Object Management  Object Group Object Groups allow you to categorize vehicles into logical sets for easier management, reporting, and live tracking. For example, you can create groups like "Heavy Trucks," "Delivery Vans," or "Region A Fleet." Add an Object Group 1. Log in to your Trace account. 2. Go to Settings › Master › Object Group. 3. Click the + button on the taskbar. 4. Select the Company and Branch from the dropdown menus. 5. Enter the Group Name. 6. Select the Objects you want to include in this group from the available list. 7. Click Save.     Using Object Groups Once created, object groups can be used to filter vehicles on the live tracking screen, run group-level reports, send bulk commands, and configure group-specific alerts. Note: An object can belong to multiple groups simultaneously. Base Location Configuration A Base Location is a designated home location or depot for a vehicle. Configuring base locations allows the system to track unauthorized movements, overstays, and late departures relative to each vehicle's assigned base. Add a Base Location 1. Log in to your Trace account. 2. Go to Settings › General › Base Location. 3. Click the + button. 4. Select the Branch. 5. Enter the Base Location Name. 6. Set the location on the map by searching for an address or dropping a pin. 7. Configure the Radius (in meters) to define the area around the base. 8. Assign this base location to specific objects. 9. Click Save. Alerts Related to Base Locations Once base locations are configured, you can set up alerts including Base Location Unauthorized Movement, Base Unauthorized Overstay, and Base Location Delay to monitor compliance.  Parking Location Define authorized parking zones for your vehicles and receive alerts for unauthorized parking or overstays. Parking Locations are designated zones where vehicles are expected to park when not in use — such as depot yards, warehouses, or customer sites. The system monitors vehicle presence within these zones and can alert you when a vehicle parks somewhere unexpected, or stays beyond an allowed time. Key Benefits • Know where all vehicles are parked at the end of each day. • Detect unauthorized parking — vehicles left at unexpected locations overnight. • Receive overstay alerts when a vehicle exceeds the permitted parking duration at a location. • Generate parking reports to analyze vehicle downtime and yard utilization. How to Add a Parking Location 1. Go to Settings > Parking Location. 2. Click the ➕ icon on the taskbar. 3. Enter the Parking Location Name. 4. On the map, search for the address or drop a pin to set the location. 5. Set the Radius (in metres) to define the parking zone boundary. 6. Optionally set the Maximum Allowed Stay duration. 7. Assign to specific Objects or Object Groups. 8. Click Save 💾. Parking Alerts Once parking locations are configured, you can set up the following alerts under Settings > Alert: • Base Location Unauthorized Movement — vehicle moves from its parking location unexpectedly. • Base Unauthorized Overstay — vehicle remains in a parking location longer than the allowed duration. • Base Location Delay — vehicle has not returned to its parking location by the expected time.  Live Tracking  Overview of Live Tracking Screen Monitor the real-time location, status, and activity of all your tracked objects. The Live Tracking screen is the operational heart of the Trace platform. It provides a constantly updated, interactive view of every vehicle's movement, status, location, and associated data. To open it: Menu → Tracking. To view a detailed video demonstration for live tracking, watch this YouTube video. Key Highlights • Real-Time Monitoring: Live status and position updates as they happen. • Real-Time Notifications: Instant alerts for violations, ignition changes, geofence crossings, and more. • Customizable Tooltip: Configure what information is shown on each vehicle icon. • Enhanced Control: Live data for informed, fast fleet decisions. Listing Panel (Left Side) The left-side panel contains tabs for Objects, Drivers, Jobs, Addresses, Geofences, Trailers, and Fuel. Each tab gives a focused view of that entity type with real-time status. Map Tools (Right Side) Tool Description Search Find any screen or object without navigating menus. Select Map Switch between map providers. Cluster Group nearby vehicles into a cluster count marker. Traffic Overlay real-time traffic conditions. Object with Path Show the route taken by a vehicle today. Show Label Display vehicle name labels on the map. Share Live Location Share live positions of multiple objects simultaneously. Find Nearby Find vehicles, addresses, or POIs near a location. Add Address & Geofence Mode Create addresses or geofences by clicking on the map. Compare Path Compare actual route against a planned path. Measure Distance & Area Measure distances and areas on the map.   Object Tab — Live Tracking View and monitor all tracked vehicles in real time from the Object tab. The Object tab is the primary listing panel on the Live Tracking screen. It shows all vehicles associated with your account, organized by their current status. Status Bar At the top of the Object tab, a colour-coded status bar shows a count of vehicles in each state. Click any status to filter the list to only those vehicles: • Running — Engine on, vehicle moving. • Idle — Engine on, vehicle stationary. • Stop — Engine off, vehicle stationary. • Inactive — No data received for a configured period. Vehicle Card Information Each vehicle entry in the list shows: • Object name and number • Current speed and status • Assigned driver name and contact • Last data update timestamp • Connected port status indicators Additional Actions per Vehicle • Timeline Chart — View a summary of the vehicle's activity, fuel, and distance for a selected date. • Live Streaming — Access live camera feed (Video Telematics devices only). • Snapshot — Capture a still image from the vehicle camera. • Playback — Open trip history playback for the vehicle. • Share Live Location — Share this vehicle's live location externally.  Driver Tab — Live Tracking View driver status and manage vehicle-driver assignments from the live tracking screen. The Driver tab displays all drivers associated with your account along with their current status and assigned vehicle information. What You Can See • Driver name and contact number • Current status (On Duty, Off Duty, Driving) • Vehicle currently assigned to the driver • Last known location and update time Manage Driver Allocation From the Driver tab, you can assign or reassign a driver to a vehicle directly without going into Settings. Click the allocation icon next to the driver and select the vehicle from the dropdown.  Job Tab — Live Tracking Available only on Trace Premium Monitor active jobs and checkpoint progress in real time. The Job tab on the Live Tracking screen displays all jobs scheduled for today, their current status, and checkpoint data — giving dispatchers full visibility without leaving the map. What You Can See • Job name, assigned vehicle, and driver • Job status: Upcoming, In Progress, Completed, or Failed • Checkpoint list with arrival/departure times and compliance status • Live position of the vehicle on the map as it progresses through the job How to Use 1. On the Live Tracking screen, click the Job tab in the listing panel. 2. All today's jobs are listed. Click any job to expand checkpoint details. 3. The map will centre on the job's active vehicle and show the planned route. 4. Checkpoint markers on the map show visited (green) and pending (grey) stops.  Address & Geofence Tabs — Live Tracking View, create, and manage addresses and geofences directly from the live tracking screen. To view a detailed video demonstration for geofencing, watch this YouTube video. Address Tab The Address tab lists all created address points with their names and types. From this tab you can: • See nearby vehicles currently within or close to an address. • Create a new address by clicking the + icon. • Delete an address directly from the listing. Geofence Tab The Geofence tab lists all configured geofences with their name and shape type. From this tab you can: • View which vehicles are currently inside a geofence. • Create a new geofence by clicking the + icon and drawing on the map. • Edit or delete existing geofences. Tip: Use the Add Address & Geofence Mode tool in the map toolbar (right side) to create addresses or geofences by clicking directly on any point on the map — faster than going through Settings.   Trailer Tab — Live Tracking Available only on Trace Premium View and manage trailers in real time from the Live Tracking screen. When trailers are registered and associated with GPS-equipped vehicles, they appear in the Trailer Tab on the Live Tracking listing panel. This gives dispatchers a live view of all trailer movements and assignments. What You Can See • Trailer name and registration code • Current status and last known location • Vehicle currently towing the trailer • Last data update timestamp Assign a Trailer from Live Tracking 1. On the Live Tracking screen, click the Trailer tab in the listing panel. 2. Find the trailer you want to assign. 3. Click the Assign icon and select the vehicle from the dropdown. 4. Confirm the assignment. The trailer will now be linked to that vehicle's tracking data. Note: Trailers without a GPS device of their own show their last known location based on the last vehicle they were assigned to. For real-time standalone tracking, a dedicated GPS device must be fitted to the trailer.   Viewing Playback History Replay the historical route of any vehicle for any date and time period. Playback allows you to replay a vehicle's exact route on the map for any past date. It shows every position point, stop, speed change, and event that occurred — useful for investigations, dispute resolution, and operational review. To view a detailed video demonstration for Playback, watch this YouTube video. How to Open Playback 1. On the Live Tracking screen, find the vehicle in the Object Tab. 2. Click the Playback icon on the vehicle card, or right-click the vehicle on the map and select Playback. 3. Select the Date and Time Range you want to replay. 4. Click Play. The vehicle icon will animate along its historical route on the map. Playback Controls • Play / Pause — Start or pause the replay animation. • Speed — Adjust playback speed (1×, 2×, 4×, 8×). • Timeline Scrubber — Drag to jump to any point in the journey. • Stop Markers — Click any stop point on the route to see duration and address. • Event Markers — Alert events (overspeed, harsh braking, etc.) are marked on the route. Add Address from Playback If the vehicle stopped at a location you want to save as an address, click the stop marker during playback and select Add Address from the popup.  Geofences & Addresses  Add Geofence Create virtual boundaries to monitor when vehicles enter or exit specific areas. A geofence is a virtual boundary drawn on the map. When a tracked vehicle enters or exits this boundary, the platform generates alerts and logs the event. Geofences are used for security monitoring, route compliance, and location-based alerts. To view a detailed video demonstration for geofencing, watch this YouTube video. Steps to Add a Geofence 1. Go to Settings > Geofence or use the Add Address & Geofence Mode tool on the Live Tracking map. 2. Click on the map at the desired location to start drawing. 3. Select the Geofence Shape: Circle, Polygon, or Corridor. 4. Draw the geofence boundary on the map. 5. Enter a Name for the geofence. 6. Select the Category (Area, Zone, etc.). 7. Set the Tolerance radius if applicable. 8. Add a Description if needed. 9. Click the Save 💾 icon. Geofence on Live Tracking On the Geofence tab of the Live Tracking listing panel, you can view all geofences, see associated objects nearby, and create, edit, or delete geofences directly.  Add Address Create named locations on the map for monitoring vehicle arrivals, departures, and nearby activity. Method 1: Add via Settings 1. Go to Settings > Address. 2. Click the ➕ icon. 3. Select the Branch from the drop-down list. 4. Enter the Name of the address. 5. Select the Address Type from the dropdown. 6. Specify the Tolerance (radius around the address). 7. Add a Description if needed. 8. On the Map, search for or pinpoint the exact location using the marker. 9. Click the Save 💾 icon. Method 2: Add via Live Tracking Map 1. On the Live Tracking screen, click Add Address & Geofence Mode (map tools panel). 2. Click on the map at the desired location. 3. Select Add Address from the popup. 4. Fill in the Name, Address Type, Tolerance, and Description. 5. Click Save 💾. Method 3: Add from Playback Screen You can create addresses directly from the playback screen by clicking on a stoppage point on the route — useful for frequently visited locations. Bulk Upload 1. Click the Upload button on the taskbar. 2. Select the Branch, Country, and State. 3. Download the sample file. 4. Fill in address details (category, place name, latitude, longitude) in the given format. 5. Upload the file and click Save 💾.  Alerts  Add an Alert for an Object Configure alerts to receive notifications when specific vehicle events occur. Alerts are automated notifications triggered when a vehicle or asset meets a specific condition. You can configure alerts to be delivered via notification, email, SMS, IVR call, or WhatsApp. SMS, IVR, and social channels alerts are available only on demand and at additional usage-based charges. Alerts are specific to user selected plan and installed hardware. To view a detailed video demonstration for alerts, watch this YouTube video. Steps to Add an Alert 1. Go to Settings > Alert. 2. Click the ➕ icon. 3. Select the Company and Object(s) for which the alert applies. 4. Select the Alert Type from the dropdown (e.g., Overspeed, Geofence, Fuel, etc.). 5. Configure the alert's parameters (e.g., speed threshold, geofence name, fuel level). 6. Set the Schedule — define the days and time window when the alert should be active. 7. Configure Actions: Notification, Email, SMS, IVR Call, WhatsApp, or Immobilize (for supported alert types). 8. Click the Save 💾 icon. Alert Configuration Tips • Use Severity levels (Low, Medium, High) to prioritize alerts. • Set Cooldown periods to avoid duplicate alerts within a short time. • Alerts can be configured for individual objects or Object Groups. • Some alerts (e.g., ADAS, DMS, ELock, Fuel) are device-specific and require compatible hardware.  Key Alerts Description Reference for key alert types on the Trace platform. Speed & Movement Alerts • Over speed: Triggered when a vehicle exceeds the configured speed limit. • Zone OverSpeeding: Triggered when a vehicle exceeds the speed limit within a specific geofenced area. • Night Driving: Triggered when a vehicle is driven outside of permitted hours. • GPS Towing: Triggered when a vehicle is towed. Device-specific alert. Ignition & Power Alerts • Ignition / ACC: Triggered on ignition ON or OFF events based on configuration. • Idle: Triggered when the engine is running but the vehicle is not moving for a configured duration. • External Low Battery Protection: Triggered when the vehicle's external battery is low. • Device Low Battery: Triggered when the GPS device battery is low. • GSM Signal Loss: Triggered when the device loses GSM network connectivity. Device-specific. Fuel Alerts • Fuel: Triggered when fuel level drops below a configured threshold in litres. • Fuel Refill: Triggered when a fuel refill is detected. • Fuel Pilferage: Triggered when an unauthorized fuel drop is detected (potential theft or leak). • Fuel Data Interruption: Triggered when the fuel hardware is damaged or data transmission is interrupted. Geofence Alerts • Enter in Geofence: Triggered when a vehicle enters a selected geofence (area category only). • Exit from Geofence: Triggered when a vehicle exits a selected geofence. • Fence Overstay: Triggered when a vehicle remains inside a geofence longer than the configured time. Can trigger immobilization. • Geofence Overcrowding: Triggered when the number of vehicles inside a geofence exceeds the configured limit. • GPS Geofence: Device-specific geofence alert when a vehicle enters or exits. Device stores the geofence list. • Off Route: Triggered when a vehicle deviates from a defined route. Driver Behaviour Alerts • Harsh Braking: Triggered on sudden braking detected by the G-sensor. • Harsh Acceleration: Triggered on sudden acceleration detected by the G-sensor. • Harsh Cornering: Triggered on sharp turns detected by the G-sensor. • Crash Detection: Triggered when an impact or collision is detected. • Fatigue Driving: Triggered after a vehicle has been driven beyond a configured duration without a break. • Seat Belt Not Fastened: Triggered when the driver's seat belt is not fastened while driving. • Driver on Call: Triggered when the driver is on a phone call while driving. ADAS / DMS Alerts • ADAS Forward Collision Warning: Triggered when the ADAS system detects a potential forward collision risk. • ADAS Lane Departure Warning: Triggered when the vehicle departs from its lane without signalling. • DMS Driver Drowsiness / Distraction: Triggered by driver monitoring systems for distracted or drowsy driving. Safety & Security Alerts • SOS: Triggered when the driver presses the SOS/panic button. • Immobilize: Triggered when a remote immobilization command is sent to the vehicle. Job & Operations Alerts • Job Status: Triggered on job status changes (started, completed, failed, delayed). • DVIR Alert: Triggered based on Driver Vehicle Inspection Report events. Tire Alerts • Tire Pressure: Triggered when tire pressure goes outside the configured range. • Tire Temperature: Triggered when tire temperature exceeds the configured threshold. eLock Alerts • ELock Status: Triggered on lock/unlock actions. • ELock State: Triggered when the eLock remains in a specific state (Locked/Unlocked) beyond the configured duration. • ELock Motor Fault: Triggered when a fault is detected in the eLock motor. • ELock Open Back Cap: Triggered when the eLock back cap is opened (potential tampering). Temperature and Other BLE Sensor Alerts BLE (Bluetooth Low Energy) sensor alerts are triggered based on data from connected BLE accessories such as temperature, humidity, door, or tyre sensors. • Temperature Alert: Triggered when temperature goes outside the configured range. • Eye Sensor Device Low Battery: Triggered when the EyeBeacon sensor device battery is low. • Custom Alert: Configured using custom logic on specific sensor ports or data parameters.  Alert Notification Template Alert Notification Templates allow you to customize the content and format of alert messages sent to users via email, SMS, or push notification — ensuring each alert contains the exact information your team needs to respond effectively. How to Create a Template 1. Log in to your Trace account. 2. Go to Settings › General › Template. 3. Click the + button. 4. Enter the Template Name and select the Alert Type. 5. Compose the message body using available dynamic variables (e.g., {vehicle_name}, {speed}, {location}, {timestamp}). 6. Select which notification channels the template applies to (Email, SMS, Push). 7. Click Save. Once saved, this template can be assigned to alerts when configuring the alert settings for an object.  Add Reminder Rule Set up maintenance and compliance reminders for your vehicles. Reminder Rules allow you to schedule automatic notifications for upcoming maintenance, document renewals, service intervals, and other recurring tasks for your vehicles or fleet. To view a detailed video demonstration for reminders, watch this YouTube video. Steps to Add a Reminder Rule 1. Go to Settings > General > Reminder Rule. 2. Click the ➕ icon. 3. Select the Company and Object. 4. Enter the Reminder Name. 5. Select the Reminder Type (Distance-based, Date-based, or Engine Hours-based). 6. Set the Threshold value and Due values (e.g., service due at every 5,000 km). 7. Configure Notification Actions (email, SMS, push notification). 8. Click Save 💾. Quick tip: You may also add / view a reminder directly from the live tracking page by selecting the relevant object and navigating to the reminder widget on the right.     Reminder Types • Date-based: Reminders triggered on a specific date (e.g., insurance renewal on a set date). • Distance-based: Reminders triggered when an odometer threshold is reached (e.g., oil change every 5,000 km). • Engine Hours-based: Reminders triggered based on cumulative engine hours. Upcoming, due, and overdue reminders are indicated on the Live Tracking screen's object list with a calendar icon.  Jobs & Operations   Available only on Trace Premium Overview of Job Module Streamline task assignment and management for fleet operations with the Job Module. Edition: Job module is available only in Trace Premium. The Job Module in the Trace platform is designed to streamline task assignment and management processes for fleet operations. It allows dispatchers to create, assign, and track jobs in real time, ensuring that drivers and vehicles complete their assigned tasks efficiently. Key Features • Job Creation: Create jobs with multiple checkpoints/stops, assigned vehicles, drivers, and time windows. • Live Job Tracking: Monitor job progress in real time from the Live Tracking screen's Job Tab. • Job Status: Track status as Upcoming, In Progress, Completed, or Failed. • Checkpoint Management: View completion status of each checkpoint within a job. • Job Alerts: Configure alerts for job start, completion, delays, or failures. • Job Reports: Download detailed job reports for analysis and proof of delivery. Adding a Job 1. Go to Settings > Master > Job. 2. Click the ➕ icon to create a new job. 3. Select the Company, Branch, and Object (vehicle). 4. Assign a Driver if applicable. 5. Add Checkpoints (waypoints/stops), including address, expected arrival time, and actions. 6. Set the Job Schedule and any special instructions. 7. Click Save 💾.  Route Optimization Automatically calculate the most efficient route for multiple stops. Edition: Route Optimization is available only in Trace Premium. The Route Optimization module automatically calculates the most efficient sequence of stops for delivery or service routes. It minimizes total distance or travel time, reducing fuel costs and improving on-time performance. How It Works • Define a set of delivery/service locations (addresses or geofences). • The system calculates the optimal visit order and route. • Assign the optimized route to a vehicle/driver as a Job. • Track execution in real time via the Job Tab on Live Tracking.  Smart Trip Plan and monitor trips with predefined routes and checkpoints. The Smart Trip feature enables fleet managers to plan trips with defined routes and checkpoints, then track vehicle adherence to those plans in real time. It's particularly useful for delivery routes, scheduled service runs, and regular inter-city trips. Key Features • Pre-define a trip route with start point, end point, and intermediate waypoints. • Set expected arrival times at each checkpoint. • Monitor live progress against the planned route. • Receive alerts for deviations, delays, or missed checkpoints. • Generate trip completion reports. Smart Trip — Mobile Application Use the Smart Trip feature on the Trace mobile app to manage trip classification and driver activity. Smart Trip in the mobile application allows drivers and fleet managers to start, manage, and classify trips directly from their mobile device. It provides a streamlined interface for trip-related actions without needing access to the web platform. Key Actions in Smart Trip (Mobile) • Start / End Trip — Manually start or end a trip for a vehicle from the mobile app. • Trip Classification — Classify each trip as Business, Personal, or Commute at the time of completion. • Trip History — Review past trips with distance, duration, start/end locations, and classification. • Notes — Add trip notes or reference numbers for expense or compliance purposes. How to Access Smart Trip on Mobile 1. Open the Trace mobile application. 2. Tap the Menu icon and select Smart Trip. 3. Select the vehicle you want to manage. 4. Use the Start/End trip buttons or review trip history from this screen. Note: Smart Trip must be enabled for your account. Contact your support executive if the option is not visible in the mobile app menu.   Expense Management The Expense module allows users to log, track, and analyze costs associated with vehicle operations — including fuel, tolls, maintenance, fines, and other ad-hoc expenses. Add an Expense 1. Log in to your Trace account. 2. Go to Settings › Master › Expense. 3. Click the + button. 4. Select the Branch. 5. Choose the Expense Type (e.g., Fuel, Toll, Maintenance, Fine). 6. Enter the Amount, Date, and any notes or reference numbers. 7. Optionally attach a receipt or supporting document. 8. Click Save. Quick tip: You may also add an expense directly from the live tracking page by selecting the relevant object and hitting the “+” button on the Expense widget on the right.     Expense Reports All logged expenses are available in the Reports module under the Expense Report section, where you can analyze costs by vehicle, branch, expense type, or time period.  Form Create digital forms for drivers to complete during trips — from delivery confirmations to incident reports. The Form module enables your team to create custom digital forms that drivers fill out on the Trace Driver Application. Forms can replace paper-based processes for delivery confirmations, pre-trip checklists, customer sign-offs, incident reports, and more. Form Field Types • Text Input — Free-text entry for notes or descriptions. • Dropdown / Multiple Choice — Predefined options for standardized responses. • Checkbox — Yes/No or multi-select items. • Number — Numeric input (e.g., odometer reading, quantity). • Photo Upload — Driver captures and attaches a photo (e.g., delivery proof, damage photo). • Signature — Digital signature capture for customer acknowledgement. • GPS Location — Automatically captures the driver's current location when the form is submitted. • Date / Time — Timestamp fields for logging events. How to Create a Form 1. Go to Settings > Master > Form. 2. Click the ➕ icon to create a new form. 3. Enter the Form Name and a brief description. 4. Add fields using the field type options. Arrange them in the desired order. 5. Set which fields are mandatory. 6. Optionally link the form to specific Job Types so it appears automatically when drivers start those jobs. 7. Click Save 💾. Viewing Submitted Forms 1. Go to Menu > Reports > Form Submissions. 2. Filter by vehicle, driver, form type, or date range. 3. Click on any submission to view the full response including photos and signatures. 4. Use the Download button to export submissions as a PDF or spreadsheet. Note: Forms are completed by drivers through the Trace Driver Application. Ensure drivers have the app installed and are logged in with their credentials.   Fuel Management  Fuel Sensor Calibration Truckoom calibrates the fuel sensor precisely at the time of installation and provides recurring maintenance as per the requirements. This section may not be relevant for you, as a consumer, but it is always good to understand the importance of fuel sensor calibration for accurate results. Accurate calibration is essential for reliable fuel level readings, enhancing overall fleet efficiency and fuel management. Why Calibrate? Fuel sensors detect the volume of fuel in a tank and report it in litres or as a percentage. Without proper calibration, readings can be inaccurate. Calibration maps the raw sensor signal to actual fuel volume based on the tank's shape and capacity. Calibration Types Type Use Case Standard Calibration Regular-shaped tanks with linear sensor output. Ultrasonic Calibration Uses ultrasonic waves to measure liquid level. Requires parameter setup for accurate readings in the tank geometry. Percentage Calibration Sensor reports fuel as a percentage of the full tank. Voltage Calibration Analog voltage input sensors (e.g., AD1 input). Map voltage values to fuel volumes. The Fuel Management module gives you complete visibility over your fleet's fuel usage. From real-time sensor readings to automated theft detection and detailed consumption reports, it helps reduce fuel costs and improve operational efficiency. Key Features Feature Description Real-Time Fuel Level View the current fuel level of any vehicle directly on the live tracking screen. Fuel Refill Detection The system automatically detects and logs refill events when a significant increase in fuel level is detected. Fuel Pilferage / Drain Detection Alerts are triggered when an unexpected drop in fuel level is detected, indicating possible theft or unauthorized drainage. Fuel Consumption Tracking Calculate fuel usage based on distance traveled or engine run time using configured consumption rates. Fuel Cost Calculation Assign a fuel cost per litre to automatically calculate expenses per trip or period. Fuel Chart Visualize fuel level trends over time — showing fills, drains, and consumption patterns clearly. Fuel Reports Generate detailed reports on consumption, refills, pilferage events, and cost by vehicle, branch, or date range.     How to Access Fuel Management 1. Go to Menu > Fuel Management for an overview of fuel status across all vehicles. 2. For individual vehicle fuel data, select the vehicle on the Live Tracking screen and view the Fuel tab in the listing panel. 3. For reports, navigate to Menu > Reports and select a fuel-related report. 4. For fuel charts, navigate to Menu > Charts and select Fuel. Setting Up Fuel Consumption Rates If your vehicles do not have a fuel sensor, you can still track estimated consumption using configured rates: • Distance-based: Enter the vehicle's average consumption in litres per 100 km. • Duration-based: Enter fuel consumption per hour of engine run time. These are configured in the vehicle (object) settings under the Fuel tab. Fuel Alerts The following fuel alerts can be configured under Settings > Alert: • Fuel Refill — notifies when a refill event is detected. • Fuel Pilferage — notifies when an unexpected fuel drain is detected. • Fuel Overconsumption — notifies when fuel usage exceeds a configured threshold. • Fuel Sensor Error / Disconnected — notifies if the sensor stops reporting. Note: Fuel sensor-based tracking requires compatible hardware installed on the vehicle. For sensor calibration steps, refer to the Fuel Sensor Calibration article.   Tire Management Track the full lifecycle of your fleet's tires — from installation and inspection to pressure monitoring and replacement. The Tire Management module gives fleet operators complete visibility over tire health and usage. By tracking each tire individually, you can reduce blowout risks, extend tire life, and ensure regulatory compliance. Key Features Feature Description Define Tire Register each tire with its brand, type, size, serial number, and purchase details. Tire Axle Map the axle layout of each vehicle so tires are tracked by their exact position (e.g., Front Left, Rear Right Outer). Tire Operations Log fitment, removal, rotation, retreading, and disposal events with dates and odometer readings. Tire Inspection Record manual inspections including tread depth measurements, condition ratings, and inspector notes. Tire Pressure Log View historical TPMS (Tire Pressure Monitoring System) sensor readings over time per tire position. Tire Tread Depth Log Track tread wear progression and receive alerts when tires approach their minimum safe depth. Tire Categories Group tires by type (e.g., all-season, winter, off-road) for easier filtering and reporting.   Tire Pressure & Temperature Alerts If your vehicles are equipped with TPMS sensors, the Trace platform can automatically trigger alerts when tire pressure or temperature goes outside configured safe ranges. Navigate to Settings > Alert and configure Tire Pressure or Tire Temperature alert types for the relevant objects. How to Access Tire Management 1. Go to Settings > Tire Management. 2. Select a sub-module: Define Tire, Tire Axle, Tire Operations, Tire Inspection, Tire Pressure Log, or Tire Tread Depth Log. 3. Select the vehicle (object) you want to view or update. 4. Make changes and click the Save 💾 icon. Best Practice: Conduct regular tire inspections and log them in the system. Setting up tread depth alerts ensures you are notified before tires reach unsafe levels, helping prevent accidents and unexpected downtime.   Tire Pressure & Tread Depth Logs View historical tire pressure and tread depth data to monitor wear and detect issues early. Tire Pressure Log If your vehicles are fitted with TPMS (Tire Pressure Monitoring System) sensors, the Trace platform automatically records pressure readings for each tire position over time. How to View Tire Pressure Log 1. Go to Settings > Tire Management > Tire Pressure Log. 2. Select the Object (vehicle) from the dropdown. 3. Choose the Date Range. 4. The log shows timestamped pressure readings per tire position. Out-of-range readings are highlighted. Tire Tread Depth Log Tread depth is recorded manually during tire inspections. The log tracks depth measurements over time per tire, helping you forecast replacement needs. How to View Tread Depth Log 1. Go to Settings > Tire Management > Tire Tread Depth Log. 2. Select the vehicle and date range. 3. Review the depth progression per tire. The system flags tires approaching the minimum legal tread depth. Tire Pressure & Temperature Alerts Configure real-time alerts under Settings > Alert: • Tire Pressure Alert — triggered when pressure falls outside your configured safe range. • Tire Temperature Alert — triggered when sensor temperature exceeds the threshold (indicates overheating). Note: TPMS sensor data requires compatible hardware installed on the vehicle. Manual tread depth entries can be made without sensors via the Tire Inspection module.   eLock Manage electronic locks on vehicles and cargo — with remote control, access logs, and tamper alerts. The eLock module integrates electronic locking devices with the Trace platform, enabling remote lock/unlock operations, RFID-based access control, geofence-restricted authorization, and real-time tamper alerts for cargo containers and vehicle compartments. Key Capabilities • Remote Lock / Unlock — Control the eLock directly from the Trace platform or mobile app. • RFID Authorization — Only authorized RFID tags can unlock the device at designated locations. • Password-Based Access — Configure a numeric password as an alternative to RFID. • Authorized Geofences — Define specific zones where the eLock is permitted to be opened. Any unlock attempt outside these zones triggers an alert. • Tamper Detection — Alerts are triggered for steel string cuts, wrong password attempts, motor faults, and unauthorized access. • Access Log — Full audit trail of all lock/unlock events with timestamps and user details. How to Manage an eLock 1. Go to Settings > eLock. 2. Your registered eLock devices will be listed here. 3. Click on an eLock to view its status, assignment, and event log. 4. Use the Lock or Unlock button to remotely control the device. 5. To update settings, double-click on the eLock record and modify the configuration as needed. 6. Click Save 💾. Sublock The Sublock is a supplementary cable locking mechanism that works alongside the main eLock unit. It provides an additional layer of cargo security. The platform monitors Sublock events including rope insertion, rope removal, and motor lock status changes, and can alert you to any abnormal activity. eLock Alerts Configure the following alerts under Settings > Alert for comprehensive eLock monitoring: • eLock Unauthorized Access — triggered when the lock is opened outside an authorized geofence. • eLock Unauthorized RFID — triggered when an unrecognized RFID tag is used. • eLock Wrong Password — triggered on repeated incorrect password entries. • eLock Steel String Cut — triggered if the cable is cut or removed. • eLock Motor Fault — triggered if the locking motor malfunctions. • eLock Status — notifies on any lock state change. Important: Always configure eLock alerts to ensure immediate notification of any tampering or unauthorized access attempts.   Sublock Configure and monitor the Sublock — a supplementary cable locking mechanism for enhanced cargo security. The Sublock works alongside the main eLock unit to provide a second layer of physical security. It uses a steel cable that must be manually threaded through cargo or container handles. The system monitors the cable's status and can alert you to any tampering. Sublock States • Rope Inserted — The Sublock cable is in place and secured. • Rope Removed — The cable has been removed (intentionally or otherwise). • Motor Lock Engaged / Released — The motorized locking mechanism status. • Battery Low — The Sublock battery requires charging or replacement. Sublock Alerts Configure the following alerts under Settings > Alert to monitor Sublock activity: • Sublock Rope Removed Alert — Triggered when the cable is pulled out unexpectedly. • Sublock Rope Inserted Alert — Triggered when the cable is inserted. • Sublock Motor Lock Status Alert — Triggered on any motor lock state change. • Sublock Battery Status Low Alert — Triggered when battery falls below threshold. How to Manage Sublock 1. Go to Settings > eLock. 2. Select the eLock device associated with the Sublock. 3. Navigate to the Sublock tab. 4. View current cable status, battery level, and event history. 5. Configure Sublock-specific alerts from the Alert settings.  Video Telematics   Available only on Trace Premium Live camera streaming, event-triggered recordings, and AI-powered driver safety monitoring — integrated directly into Trace. Video Telematics integrates in-vehicle cameras with the Trace platform, giving fleet managers eyes inside and outside every vehicle. It combines live streaming, event-based recording, and AI camera systems (ADAS and DMS) to improve safety, reduce risk, and support incident investigations. Key Features Feature Description Live Streaming View real-time camera footage from any connected vehicle directly within the Trace platform, without any additional software. Snapshot Capture a still image from any vehicle camera on demand at any time. Video Playback Review recorded footage tied to a specific trip, date, and time — directly linked to the vehicle's route playback. Event-Based Recording Clips are automatically saved when specific events occur — such as harsh braking, collision detection, SOS, or overspeed. ADAS (Advanced Driver Assistance) Forward-facing camera AI that detects lane departures, forward collisions, pedestrians in danger, and road sign violations in real time. DMS (Driver Monitoring System) Cabin-facing camera AI that detects driver fatigue, distraction, phone use, smoking, yawning, and eye closure. BSD (Blind Spot Detection) Side cameras that alert drivers to vehicles or obstacles in blind spot zones during lane changes or turns. Accessing Video Telematics 1. On the Live Tracking screen, locate the vehicle in the Object Tab listing panel. 2. Click the camera icon next to the vehicle name. 3. Choose from: Live Stream, Snapshot, or Video Playback. Video Telematics Alerts ADAS and DMS cameras generate real-time alerts that appear on the live tracking screen and can be sent via notification, email, or SMS. Key alert types include: • ADAS Forward Collision, Lane Departure Warning, Pedestrian in Danger • DMS Fatigue Driving, Eye Closed, Driver on Call, Distraction, Smoking • BSD Blind Spot Level 1 / 2 / 3 • Collision Alarm, Crash Detection Hardware Required: Video Telematics features require compatible in-vehicle camera hardware. Please contact your support executive for device compatibility and installation details.   Live Streaming & Video Playback Access real-time camera feeds and review recorded footage for any vehicle. Live Streaming Live Streaming lets you view real-time footage from any connected camera channel on a video-telematics-equipped vehicle — directly within the Trace platform, with no additional software required. How to Start a Live Stream 1. On the Live Tracking screen, locate the vehicle in the Object Tab. 2. Click the Camera / Live Stream icon on the vehicle card. 3. Select the camera channel (Front, Rear, Cabin, etc.). 4. The live feed will open in the viewer panel. Snapshot A snapshot captures a single still image from any camera channel on demand — useful for a quick visual check without opening a full stream. 1. Click the Snapshot icon on the vehicle card in the Object Tab. 2. Select the camera channel. 3. The image is captured and displayed immediately. You can download it for records. Video Playback Video Playback lets you review recorded footage from a specific date and time, tied directly to the vehicle's route history. 1. Open the vehicle's Playback screen. 2. Click the Video icon on any segment of the route timeline. 3. Select the time window and camera channel. 4. The recorded footage plays in sync with the route map. Note: Availability of live streaming and playback depends on the camera hardware installed and the data plan. Contact your support executive for details.   Analytics & Reporting Dashboard A visual overview of fleet performance and activity at a glance. The Dashboard provides a visual, at-a-glance overview of your fleet's current status and performance metrics. It uses configurable widgets to display the information most relevant to your operations. Dashboard Widgets Some of the available widgets include: • Vehicle status summary (Running, Stopped, Idle, Inactive) • Today's distance travelled • Fuel level and consumption summary • Active alerts summary • Driver behavior score / eco-driving metrics • Job completion status • Video telematics status widgets • EV-specific metrics (for electric vehicle fleets) • Temperature monitoring widgets     Reports Access comprehensive reporting tools to analyze fleet performance and activity. The Reports module in Trace provides a comprehensive suite of pre-built and customizable reports for fleet performance analysis, compliance, and operational insights. To view a detailed video demonstration for report management, watch this YouTube video. Accessing Reports Navigate to Menu → Reports to access the reports module. Reports can be viewed on-screen, downloaded as CSV/Excel/PDF, or scheduled for automatic delivery via email. Report Categories • Vehicle Activity Reports: Distance, travel summary, daily summary, stop reports. • Fuel Reports: Fuel consumption, fuel fill/drain, mileage reports. • Driver Reports: Driver behavior, driving score, eco-driving reports. • Alert Reports: Alert history, alert summary by type or object. • Job Reports: Job completion, checkpoint details, delivery performance. • Geofence Reports: Geofence visit summary, overstay reports. • Tire Reports: Pressure and tread depth logs. • Maintenance Reports: Reminder completion, service history. Useful Features • Cloud Download: Download large reports asynchronously without waiting on-screen. This feature can be enabled on request. • Quick Search: Quickly find specific reports by name. • Favourite Reports: Mark frequently used reports as favourites for quick access from the Live Tracking screen's map tools. • Scheduled Reports: Configure reports to be automatically emailed at regular intervals.  Charts Visualize sensor data and vehicle activity over time with interactive charts. The Charts module transforms raw sensor and activity data into easy-to-read visual graphs. Use charts to identify trends, spot anomalies, and make data-driven decisions about fleet performance, fuel usage, and driver behaviour. Available Chart Types Chart What It Shows Fuel Chart Fuel level over time — including refill events (spikes) and consumption patterns (gradual drops). Useful for verifying fuelling records and detecting pilferage. Speed Chart Speed variations throughout a trip or day. Identify overspeed events, harsh acceleration, or abnormal driving patterns. Temperature Chart Temperature sensor readings over time. Essential for cold chain monitoring — verify that cargo stayed within required temperature ranges throughout a journey. Humidity Chart Ambient humidity readings over time for vehicles carrying moisture-sensitive cargo. RPM Chart Engine RPM over time. High RPM periods indicate harsh driving or engine strain. Compare against speed to identify gear misuse. Activity Chart A timeline bar showing the vehicle's status (Running, Idle, Stopped) throughout the selected day. Quickly identify idle time and downtime patterns. Voltage Chart Vehicle or device battery voltage over time. Useful for diagnosing device power issues.   How to Use Charts 1. Navigate to Menu > Charts. 2. Select the Object (vehicle) from the dropdown. 3. Choose the Date or date range. 4. Select the Chart Type from the available options. 5. The chart renders with interactive data points — hover over any point to see exact values and timestamps. 6. Use the zoom controls to focus on a specific time window. Tip: The Fuel Chart is especially useful when cross-referenced with trip history and refill logs. Any unexplained fuel drop visible in the chart should be investigated as a potential pilferage event.   Mobile Applications Manage your fleet on the go with the Trace mobile app for Android and iOS. The Trace mobile application provides full fleet management capability on your smartphone or tablet. It is available for both Android (Google Play) and iOS (App Store). Key Capabilities • Live Tracking: Monitor all vehicles in real time on an interactive map. • Add/Manage Objects: Add new vehicles and configure their sensors directly from the app. • Alerts: View and configure alerts for objects. • Geofences: Create and manage geofences. • Addresses: Create and manage address points. • Jobs: View and manage jobs and their status. • Reports: Generate and view reports, schedule automated reports. • Expenses: Log and manage vehicle expenses. • Commands: Send remote commands to devices. • Announcements: Send and receive fleet announcements. • Status Dashboard: View fleet status at a glance. • HelpDesk: Access support directly within the app. • Parking Mode: Enable parking mode for specific objects. • Bulk Object Maintenance: Perform maintenance actions on multiple objects simultaneously.  Trace Driver Application The Trace Driver App gives drivers full access to their jobs, trips, reports, and fleet tools from their mobile device. Available only on Trace Premium. The Trace Driver Application is available for Android and iOS and is exclusively available on Trace Premium. Drivers log in with credentials set up by the fleet manager in the Trace web platform. Getting Started 1. Download the Trace Driver App from the Google Play Store or Apple App Store. 2. Open the app and enter your Username and Password provided by your fleet manager. 3. Tap Login. The app will load your assigned vehicle and job data. App Sections Section What It Does Live Tracking View your vehicle's live position on the map. Jobs View assigned jobs, checkpoints, and update job status. Reports Access your personal trip and activity reports. Expenses Log trip-related expenses with receipts. Announcements Read broadcast messages from your fleet manager. Settings Update your profile, password, and notification preferences. Jobs, Reports & Settings — Driver App How to access and use core features within the Trace Driver Application. Jobs The Jobs section shows all jobs assigned to you for today and upcoming days. • Tap a job to view its checkpoints, route, instructions, and attached SOP forms. • Update checkpoint status as you arrive and depart each location. • If a form is attached, complete it at the relevant checkpoint before marking it done. • Job status (In Progress, Completed, Failed) updates in real time on the web platform. Live Tracking The Live Tracking section shows your vehicle's current position on an interactive map. You can view your trip path, current speed, and status. Reports Access your personal activity reports including: • Trip Summary — distances and durations per trip. • Eco Driving Score — your driving behaviour rating. • Idle Time Report — engine idle duration per day. Settings From Settings in the Driver App you can: • Update your profile photo, contact number, and email. • Change your app password. • Configure notification preferences for job alerts and announcements. • Switch the app language.  Frequently Asked Questions Answers to the most common questions about the Trace platform. Vehicle Status & Tracking Why are all vehicles showing as inactive? Vehicles show as inactive when no data has been received from the GPS device for a configured time period. Common causes: vehicle is not active for a long duration, is parked in a basement and/or no satellite/SIM coverage area, and/or device is not powered on or tampered with. Usually, the status shall change automatically once the vehicle is back in use or in an area with proper signals. If the vehicle is operational and in an area where signals are not restricted, please contact your support executive. Why is a vehicle showing Idle when it should be Running? The Idle status indicates the ignition/engine is ON but the vehicle is not moving (speed = 0). If you believe the vehicle is moving, check GPS accuracy, the speed configuration threshold, or whether the device is receiving proper GPS signals. Why is the vehicle not coming live? Possible reasons: the device is not powered, the SIM has no data plan active, the device IMEI is not correctly registered, the device is in an area with no GSM/GPS coverage, or the tracker's server IP/port is incorrectly configured. Please contact your support executive with the device IMEI number or vehicle number. Why is live tracking showing an incorrect location? GPS accuracy depends on satellite signal quality. If a vehicle is in an underground car park, dense urban area, or has a blocked antenna, the location may appear inaccurate. LBS (Cell Tower) positioning is used as a fallback, which is less accurate. Check the GPS signal indicator on the device. Alerts Why aren't alerts being generated? Common causes: alerts are not configured for the object, the alert schedule doesn't cover the current time, the notification method (email/SMS) is not configured, or the vehicle status doesn't meet the alert condition. Verify alert settings under Settings > Alert. Why am I not receiving SMS alerts? Please note that SMS alerts are an add-on paid feature and may not be available to all users, unless subscribed. If subscribed, please contact your support executive for further support. Why can't I immobilize the vehicle? Please note that immobilization requires additional hardware, along with the GPS device. For immobilisation to work, the GPS device must be online at the time of receiving the immobilisation request. Please check the GPS device signal strength and SIM connectivity from the Trace platform, and if you need additional support, please reach out to your support executive. Reports Why is the scheduled report not working? Verify that the email configuration is set up correctly on the account. Check that the recipient email address is correct in the schedule settings, and that the report schedule is active (not paused). How do I enable or disable report columns? In the Reports module, click the column settings icon (⚙️) to customize which columns appear in the report. Changes can be saved as defaults. Account & Settings How do I change user details (country, timezone)? By default, to ensure account sanity, this screen may be restricted to users. If enabled for you, go to Settings > Company. Open the account, and navigate to the User Settings tab to update Time Zone, Date Format, Country, and other preferences. If this screen is not available, please contact your support executive for assistance. How do I change the email ID of my main account? This can only be changed by Truckoom. Please reach out to your support executive for assistance. What are the Data Storage limitations? By default, data is stored for 180 days. This means analytics, reports, and history are available for the past 180 days. To increase the storage period, please contact your support executive. Other Why am I unable to log in? Check that you are using the correct username (email) and password. If you've forgotten your password, use the Forgot Password link on the login screen. If your account is inactive or if the issue persists, please contact your support executive.